Shipping

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What are the Shipping Methods available?

We ship out of Newburgh, NY. All orders placed before 1 pm EST are shipped out the same day. (See details.)

Here are some of the more popular shipping methods we offer:

  • $5 Flat Rate Shipping to addresses within the Continental United States
    Packages weighing below 1 lb are shipped via USPS First Class (via UPS Mail Innovations) (see estimated shipping times below) and those above 1 lb are shipped via USPS Priority Mail (see estimated shipping times below).

    Please note that Flat Rate Shipping is NOT available for states outside the continental United States such as Alaska, Hawaii and offshore locations such as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, United States Virgin Islands and for overseas US armed services. Flat Rate Shipping is also NOT available for International Shipping.

    Flat Rate Standard Shipping method (USPS First Class) takes approximately 3 - 11 days for deliveries within the continental U.S. You can Track your package here. See Map below for the estimated number of transit daysPlease note that these are estimates only based on historical data, and actual delivery time could vary. USPS First Class option is not available on certain class of products or on International Shipments. Please click here for details.



      • Flat Rate Priority (USPS Priority Mail): Approximately 2 - 7 days for the continental U.S. (If you are closer to New York, it's faster.) You can track your package hereSee Map below for the estimated number of transit days. Please note that these are estimates only based on historical data, and actual delivery time could vary. USPS Priority Mail option is not available on certain class of products or on International Shipments. Please click here for details.


        • UPS Ground: See the map below for the estimated number of transit days. Please note that these are estimates only based on historical data, and actual delivery time could vary. We add one day to the UPS Ground Ship Times (in case anything goes wrong).

          Map2

          We also have express shipping for UPS and USPS except on certain class of products. Click here for details.

          What if I am shipping to another country?

            Do you offer same day shipping?

            Yes we do. Orders placed before 1:00PM (EST) Monday-Friday are shipped the same day. (See details.) 

            Do you offer free shipping?

            Yes! Orders above $70 ship free to addresses within the United States!

            Do you ship internationally?

            We have shipped to 50 countries so far and can't wait to ship to another 50. Click on the link below to see delivery times. Certain class of products are not available for international shipment. Click here for details.

            How do I ship to PO boxes?

            Unfortunately UPS can NOT deliver to Post Office Boxes! If you enter a PO Box for shipping, you will be given applicable US Postal Service shipping options. Note that flammable items cannot ship via USPS, so if you have any flammable items in your shopping cart, you will need to enter a street address for delivery.

            Do you ship to APO/FPO addresses?

            Yes, we ship via the US Postal Service. Postal orders are delivered 1-5 days after shipping, Monday through Saturday.

            Orders shipping to P.O. Boxes and Military Addresses (APO, FPO, etc.) can ONLY be shipped via Priority or First Class Mail.

            Why does my cart say "No Shipping Methods Available" to International Addresses?

            We are sorry, we cannot ship products from Kryolan or Ben Nye to International addresses. They can be shipped to addresses in the United States only.

            We also do not ship certain items marked as flammable to International Addresses. Please remove these items from your cart to complete your order with remaining items.

            Why can't I select USPS, Air, Priority or International Shipping on my order?

            Certain items we carry, such as spirit gum and latex, are flammable and considered hazardous materials by the U.S. Department of Transportation. These flammable items are not permitted to travel on airplanes, and can only be shipped via UPS Ground. Since the U.S. Postal Service considers Priority Mail as air, flammable items cannot be shipped via USPS First Class, USPS Priority Mail or UPS Air. If any item in your order falls into this category then the shipping option for entire order is restricted to UPS Ground for domestic packages.

            If your order is International, we are sorry that we cannot ship these restricted items to you. Please remove them from your cart to complete your order of remaining items.