FAQs
- How does Flat Rate Shipping Work?
- Do you ship out the same day?
- When will my package arrive?
- Do you offer free shipping?
- We ship to countries outside of the United States. Find out how long it takes!
- Who pays customs fees, duties, and taxes?
- How do I ship to PO boxes?
- Do you ship to APO/FPO addresses?
- Why does my cart say "No Shipping Methods Available" to International addresses?
- Why can't I select USPS, Air, Priority or International shipping on my order?
- Why is my UPS Shipping less expensive when I get to the cart?
- Why should I register?
- What are my options to sort and browse products in a category?
- How do I check the status of my order?
- How do I know if an item is in stock?
- What if I wanted to order more than you have in stock?
- If an item is out of stock, can I still buy it?
- What is our backorder policy?
- How do I add something to my cart without losing my order?
- Why does my coupon code not work?
- Why is a promotion not working in my cart?
- What does this order status mean?
- I see you don't carry this but I think you can help me. Can I place a special order?
- What forms of payment does FacePaint accept?
- Can I purchase a FacePaint Gift Card?
- How Do I Redeem a FacePaint Gift Card?
- Can I mail in an order?
- If I represent and governmental or educational institution, can I send you a Purchase Order?
- How do I know if my purchase has been confirmed?
- Can I cancel my order after I have completed it?
- Do you offer volume discounts?
- Where is your store?
- Do you have a catalog?
- What is your return policy?
- How do I send back the products I want to return?
- Can I exchange my product?
- How long will it take to receive my refund?
- Is the ordering system secure?
- What is your privacy policy?
- How do I remove my name from your mailing list?
- How Do I Sign Up?
- Where Do I see The Rewards Program?
- Earn Points
- Do Rewards Points Expire?
- How About Cancelled Orders?
- Redeem Points
- Check My Balance
- Do I Get Rewards On Phone Orders?
- More Questions About Rewards Program?