When will my package arrive?
We ship from Newburgh, New York. Orders placed before 1 PM EST will ship out the same day. Same Day Shipping Guarantee.
Here are some of the more popular shipping methods we offer:
Flat Rate Standard Shipping method (USPS First Class) takes approximately 3 - 11 days for deliveries within the continental U.S. You can Track your package here. See Map below for the estimated number of transit days. Please note that these are estimates only based on historical data, and actual delivery time could vary. USPS First Class option is not available on certain class of products or on International Shipments. Please click here for details.
We also have express shipping for UPS and USPS except on certain class of products. Click here for details.
Do you offer free shipping?
Yes! Orders above $75 (after discounts) ship free to addresses within the Contiguous United States! Multiple orders are combined at our discretion.
What if I am shipping to another country?
We have shipped to 50 countries so far and can't wait to ship to another 50. Click on the link below to see delivery times. Certain class of products are not available for international shipment. Click here for details.
Unfortunately UPS can NOT deliver to Post Office Boxes! If you enter a PO Box for shipping, you will be given applicable US Postal Service shipping options. Note that flammable items cannot ship via USPS, so if you have any flammable items in your shopping cart, you will need to enter a street address for delivery.
Yes, we ship via the US Postal Service. Postal orders are delivered 1-5 days after shipping, Monday through Saturday.
Orders shipping to P.O. Boxes and Military Addresses (APO, FPO, etc.) can ONLY be shipped via Priority or First Class Mail.
We are sorry, we cannot ship products from Kryolan or Ben Nye to International addresses. They can be shipped to addresses in the United States only.
We also do not ship certain items marked as flammable to International Addresses. Please remove these items from your cart to complete your order with remaining items.
Certain items we carry, such as spirit gum and latex, are flammable and considered hazardous materials by the U.S. Department of Transportation. These flammable items are not permitted to travel on airplanes, and can only be shipped via UPS Ground or USPS Parcel Select Ground. Since the U.S. Postal Service considers Priority Mail as air, flammable items cannot be shipped via USPS First Class, USPS Priority Mail or UPS Air. If any item in your order falls into this category then the shipping option for entire order is restricted to USPS Parcel Select Ground or UPS Ground for domestic packages.
If your order is International, we are sorry that we cannot ship these restricted items to you. Please remove them from your cart to complete your order of remaining items.
If you are shipping to a commercial address, the rates are cheaper. The Rate Calculator on the cart can't tell based on zip code.