We want to make sure you have all the information you need to make the most of your masterclass experience.
Here are answers to the most frequently asked questions!
This is a live session. Please check the Zoom details after purchase or refer to the product image for the time and date of the masterclass.
Yes, make sure that the email address on your Facepaint.com account matches the one you used on the day you purchased the masterclass.
Yes, as long as the class is still ongoing. If you try to rejoin after the scheduled time, you will not be able to access the Zoom link as it will have expired.
Upon entering the Zoom session, all students will be muted. However, you are allowed to speak—simply raise your hand using the emoji in Zoom. When the moderator notices, they will unmute you. Please make sure that your question or comment is relevant to the instructor’s demonstration.
Yes, you can ask questions during the class, but you must type them in the chat. The moderator will read them aloud for the instructor and students. The instructor will answer them right away. Please ensure your questions are related to the instructor’s demonstration to avoid distractions and make the best use of time.
• Ensure You Have a Facepaint.com Account: Please make sure you already have an account on our Facepaint.com website.
• Use the Same Email Address: The email address you used on the day you purchased the product should be the same one you use to log in to our website. This ensures your access to the class.
• Go to the Member’s Area: Once logged in, navigate to the “MEMBER’S AREA,” which is under the “Masterclasses” tab, where you will find the recorded masterclass videos. You can watch and rewatch them at your convenience!
Please allow up to 24 hours for the recorded masterclass to be accessible at your convenience.
You will receive an email notification once the video has been uploaded.
Double-check that you are logging in with the same email address used to purchase the masterclass.
Please check your internet connection.
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