Home > FAQ > Shopping
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How do I check the status of my order?
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Just enter your order number and shipping zip code on our Order Status page. There you ll be able to check the order status, view your shipping information and track your order.
To see what the order statuses mean, see our order status explanation.
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How do I know if an item is in stock?
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We have a real time inventory on our website. We won't sell it to you if we are out of stock. On any product, you can see:
- Quantity available for purchase
- Estimated In-Stock date (if out of stock)
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What if I wanted to order more than you have in stock?
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In the product detail, just enter in how many of the product you want. You will be asked whether you want to request more. Select "Yes" and fill in the form letting us know the quantity requested and the date needed by. We will get back to you within 2 business days to let you know whether we can fulfill your request.
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If an item is out of stock, what should I do?
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On the product details click on the link to request more, then fill in the form letting us know the quantity requested and the date needed by. We will get back to you in 2 business days to let you know whether we can fulfill your request.
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What is our backorder policy?
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Our real-time inventory means that items are removed from stock as soon as we run out, but occasionally there is an error in the count so we show more than we really have. If this happens, we will notify you right away to allow you to have us hold the order, split the order, or make other changes.
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How do I add something to my cart without losing my order?
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You can add stuff to your shopping cart at two stages in your checkout process.
The first place is when you are viewing your cart; there is a grey bar with black writing in the lower left hand side that says, "<<< Back to Shopping".
The 2nd place you can change items or add them is on the check-out page where you put your billing/shipping information and credit card number. Again, it is a grey bar with black writing in the middle of the page on the right hand side. This one says, "<< Need to make Changes to your order."
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Why do you have a small order fee?
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Unfortunately orders with less than $15.00 in merchandise will incur a small order fee of $2.00.
Small orders cost us the same amount for processing, paperwork, pulling, double-checking, packaging, etc. as larger orders, so we charge a one time handling fee for these orders. This fee attempts to offset some of the costs incurred by processing small dollar amount orders. The Small Order Fee is clearly shown in your shopping cart before you "OK" your order, to give you the option of adding to the order.
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What does this order status mean?
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We have two order statuses:
- Process: We have charged you for the order and we are sending it off to our warehouse.
- Completed: We have shipped the order to you. (We also send an email notification of the shipment with a tracking number.)
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What forms of payment does FacePaint accept?
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We accept MasterCard and Visa. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above.
We also accept Paypal and personal checks (See how to mail orders).
If you are a governmental or educational organization, we accept Purchase Orders. See our Purchase Order Policy for details.
We do not accept cash, and cannot send bills.
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I don't want to buy online. Can I still order with FacePaint?
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Enter your items into the shopping cart, then go through the checkout procedure and select "Call Us with Credit Card" for your payment method.
If you wish, you can send us an order by mail.
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How do I mail in an order?
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To send an order by mail, please follow these steps:
If you send credit card info, be sure to include the card number, expiration date, 3-digit security code from the back and the billing address for the card (if different). We also accept personal checks.
We don't accept returns at this location.
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If I represent a governmental or educational institution, can I send you a Purchase Order?
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Certainly you can send us a Purchase Order if the order is greater than $100 and we are able to verify your institution.
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Place your order online, choosing the Call Us with Credit Card payment option, and enter your PO number in the Special Instructionsarea. Then send your Purchase Order on your company letterhead to us via mail, email, or fax.
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Or
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Send the Order Form (PDF File, Adobe Acrobat Reader Required) from our website, along with a Purchase Order on your company letterhead to us via mail, email, or fax.
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What makes a product "Exclusive"?
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Our Exclusive products are one of a kind. They are either produced by our in-house Creative Team, or created especially for us by our exclusive suppliers. All of them are available only through FacePaint.
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How do I know if my purchase has been confirmed?
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After clicking the "Submit" button, you'll be taken to an order confirmation with your order number. You will also receive an email immediately after your order confirming your order as well.
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Do you offer volume discounts?
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On some items, we offer volume discounts for large domestic orders over $500. To speak to one of our direct sales representatives about a volume discount, please contact us.
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I see you don't carry this but I think you can help me. Can I place a special order?
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FacePaint can usually special order almost any product that is carried by our manufacturers. However we are subject to the minimums and delivery times of our suppliers. No promises, but we will make every effort to meet your request.
Contact us to find out.
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Where is your store?
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We're sorry, but FacePaint is an online retailer only: we do NOT have a store.
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Do you have a catalog?
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FacePaint doesn't have a paper catalog, but we've worked hard to make our Web Site complete and accurate, and are constantly updating and adding things to it. We add or change items so often that a paper catalog would quickly be out of date, so we have focused on this website, which is easier to update and has a secure server for your shopping convenience.
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774-237-2468
