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Home> FAQ> Returns

What is your return policy?
FacePaint wants you to be completely satisfied with your purchase, so please feel free to Contact Us with any questions before placing your order.

Because of liability restrictions and our commitment to maintaining quality and safety, we are not able to accept returns or exchanges on: Brushes & Sponges, Face Paints & Makeup, all Glitter products or Woochie Prosthetics (if removed from packaging). Books and DVDs may only be returned for a replacement if they are defective because when you purchase these items, you purchase the secrets and techniques, which cannot be replaced or reimbursed.

Any other items may be returned unused within 15 days from when you receive it for a refund on the merchandise, less a 15% restocking fee. All returned merchandise must be in new condition and all original packaging must be included. When returning an item, you are responsible for the return shipping costs unless due to our error. Shipping, handling and all other fees are not refundable.

If FacePaint makes a mistake in your order, we will fix it at our expense; just let us know right away! If the mistake is the shipper's, manufacturer's or yours, we will assist you in resolving the situation.

Should your entire package be damaged in transit, please contact us right away so we can place a claim with the shipper and arrange for replacement shipping. Please allow up to ten days for your claim to be processed and replacements to be shipped.

Note that all claims for errors or damages must be placed with us within three days of the delivery date of the package, and returns received within 10 days after a return authorization has been issued. Unauthorized or late returns will be refused.

How do I send back the item(s) I want to return?
Please read through our return policy above to make sure your item is eligible for a refund. Then, contact us for a Return Authorization.

Please note that unauthorized returns will be refused and no refund given. If a returned item is not in new condition, in the original packaging, including all original parts, the merchandise will not be refunded, and you will be given the choice of having the item returned to you at your cost, or having us dispose of or liquidate the item.

Shipping, handling and all other fees are not refundable.

How long will it take to receive my refund?
We process refunds promptly after items are processed at our warehouse, generally within a week of receiving the product back.